Scope

This policy explains how subscription cancellations and refunds work for Proposly, in line with the disclosure requirements of the Saudi E-Commerce Law and its Implementing Regulations.

Cancelling Your Subscription

You can cancel your subscription at any time from your account settings. See the Refund Eligibility section below for when cancellation also comes with a refund.

Free Trial & Beta Program

Beta/free-trial access (such as the "first 200 seats" program) is provided at no charge for the stated period. No payment is collected during this period, so no refund applies to it.

Refund Eligibility

You are entitled to a full refund if you cancel your subscription within 24 hours of the initial charge, provided you have not used any of the Service's paid features during that period. Once the 24-hour window has passed, the subscription fee is non-refundable. Any refund approved will be issued to the original payment method.

How to Request a Refund

To request a refund or cancellation, contact us through our Contact us page or email info@proposly.app with your account email and the reason for the request.

Processing Time

Approved refund requests are typically processed within 5 business days, though your bank or payment provider may take additional time to reflect the amount.